B2B and B2C
An integrated ERP like Sparrow comes equipped with e-commerce module. That means you have a single system that is presented to customers publicly to handle e-commerce trade. This makes a huge difference compared to operating a separate e-commerce platform; because an integrated solution is much easier to operate and information flow is seamless.
B2B business requires that there are strong functionalities to handle order inflow from various sourcing. CRM, sales inquiry, quotation and ordering management needs to be well designed. There has to be robust import/export features to process data. We have designed Sparrow keeping this in mind.
Sparrow’s architecture is made anticipating that integration with third-party applications and systems would be inevitable in today’s environment. Almost all modules in Sparrow can be integrated via XML or JSON data APIs with other systems. This ability makes the entire platform very flexible and highly adaptable.
An e-commerce system interfaces with outside customers and partners, scenarios like these expects that customers and partners are notified as soon as an important event occurs in the system that is related to them. Sparrow has a strong and scalable notification systems that can deal with internal and external messaging via email or other means.
Product management and configuration
A modern ERP system needs to have a flexible product management system that can handle various categories and products with complex feature and attributes.
Sparrow has a product management module that allows to handle a product with various formats via it’s dynamic attributes.
One of the most powerful feature of Sparrow’s product management is its ability to mass import products from spreadsheet with attributes and images.
Not only this, there are various other features also like documents , images , text related to products that can be easily managed.
Sparrow has powerful inventory system that keeps track of every movement of stocked item. With help of re-order level settings in products, automatic notification can be generated if stock goes down below certain level. Real-time stock level is maintained so that sales team can never go wrong while accepting new orders.
There are various methods by which stock can be replenish and Sparrow’s inventory system covers them all.
Once customer has placed order, it is important that back office team has tools to manage them efficiently. Sparrow’s sales module has functionality to easily manage orders of various life cycle. Inquiry and quotation modules allows users to easily import and export data from spreadsheet to quickly process them.
One or multiple Purchase Orders (POs) can be raised to suppliers. They can all be linked together with a Sales order and material received can be exclusively kept for a specific sale order in Sparrow.
When supplier sends the material, one or multiple receipts can be generated and Sparrow keeps track of status of each item quantity till it is fully received. Each item received is serialized either by Lot or Unit. Barcode or QR code labels can be generated and Inventory system in Sparrow keeps track of stock movement of each item.
Logistics and Invoicing
One of the important aspect of trading business is to effectively handle shipment on demand and manage returns. In Sparrow partial shipment allows you to handle shipment of items as and when customer wants it out of his total ordered material. Handling of returns are also easy to manage. By click of a single button on shipment a return can be generated.
Invoicing can be managed for partial or full advanced payment orders, system automatically generates proforma invoice and notifies customer for payment as soon as sales order is confirmed. A simple and easy payment registration system allows to you keep track of customer payments from various modes.
This case study focuses only on important aspects of e-Commerce and Trading business process, there are many other functionalities of Sparrow ERP system which is beyond the scope of this document to cover. If you have any questions of your specific need or business scenarios then kindly send us a question on email@example.com.